Frequently Asked Questions
How long does Avelier Aura take to clean brushes?
Cleaning time depends on the number of brushes and the amount of product build-up. Aura is designed to clean multiple brushes together, making the process faster and easier than washing each brush by hand.
Does Avelier Aura help remove makeup build-up?
Yes. When used with water and your preferred brush cleanser, Avelier Aura helps lift away foundation, blush, contour and eyeshadow build-up from your brushes.
How often should I clean my makeup brushes?
Clean brushes regularly based on how often they are used and the products applied. Brushes used with liquid or cream makeup generally benefit from more frequent cleaning than brushes used with dry powders.
Where are you located?
Our head office is located in QLD, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at admin.shop.2026@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.