Frequently Asked Questions
How long until I will see results with the Avelier Silk?
Most users begin noticing smoother skin and visibly reduced hair growth within 2–4 weeks of consistent Avelier Silk IPL treatments. Optimal long-lasting results are typically achieved after 8–12 weeks, depending on hair type, skin tone, and treatment consistency. As treatments continue, hair regrowth often appears finer, lighter, and less noticeable, helping maintain silky smooth skin with less frequent maintenance over time.
Does the Avalier Silk IPL treatment feel painful?
The Avelier Silk IPL treatments are generally designed to be gentle and comfortable. Most users describe the sensation as a light warm snap against the skin, similar to a small rubber band flick. The Avelier Silk IPL Device includes adjustable intensity levels, allowing you to personalise treatments for your comfort and skin sensitivity. Many users find treatments far more comfortable than waxing, with minimal discomfort and no downtime.
How often should I use my Avelier Silk?
Typically 2–3 times per week during the initial treatment phase, followed by maintenance treatments as needed.
Where are you located?
Our head office is located in QLD, Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at admin.shop.2026@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.